When I try to enter a conference room, the message “Install ActiveX control” is displayed, and I cannot enter the conference room.
If you are using Internet Explorer 9.0 or higher, and the ActiveX filter is activated, you will not be able to enter the conference room. Go into the Internet Explorer “Tools” menu, for example, and remove the check from the ActiveX filter.
It may be that you do not have DirectX 9.0c or higher installed on your PC. When using LiveOn, if you do not have DirectX 9.0c or higher installed on your PC, you will not be able to enter a conference room.
Click here to confirm, then if DirextX 9.0c or higher is not installed on your PC, perform Windows Update or go to the Microsoft Windows homepage and download and install it.
｜ Troubleshooting ｜